Computer Support / Maintenance

A house built without a solid foundation will suffer from a wide range of construction and maintenance issues. Similarly a computer system which does not address underlying issues will suffer from a high level of computer support incidents.

A review of the underlying system, using appropriate enterprise architecture approaches, may reduce maintenance costs.  Once any underlying issues are revealed, then it may be possible to embark on an enhancement project which further reduces computer support / maintenance costs.

There are also a range of ITIL compliant help desk solutions which can provide proactive information and introduce industry standard best practices. A computer support / maintenance review is an essential prerequisite for any IT enhancement project.

The computer support / maintenance review services supplied by MaxTunity are focused entirely on maximizing the technology ROI for our clients.  We are vendor independent, therefore we are not trying to sell you a particular vendor, an expensive software application or a particular technology.  We highlight low cost hosted SaaS and commercial open source software, as well as proprietary software, if they have the potential to radically improve your ROI. The opportunity to exploit the latest emerging technology and revitalize legacy technology with relatively low cost abstraction tools will also be considered as part of the mix.

MaxTunity offer vendor independent IT Consultancy and IT Solutions services as follows;

IT Consultancy
Technology Opportunity Report (TOR) -  low cost, custom research service offered to clients worldwide to identify ROI opportunity.
Technology Opportunity Model (TOM) -  more detailed service to flush out detail and narrow choices to verify ROI opportunity.

IT Solutions

Technology Opportunity Deployment (TOD) - service to identify, negotiate with and manage service providers to realize target ROI.

 

Our services philosophy is to use approaches which do not 're-invent the wheel'.  We recognize that your people are the business domain subject matter experts and most familiar with the problems facing the business. Wherever possible, we will use your existing documentation to fast track the understanding of particular business domains rather than tie up your personnel in time consuming discussions.  Using this cost effective approach a significant amount of work can be re-used, avoiding the traditional consulting approach of using an army of consultants to firstly describe the current situation. 

The combination of your business domain expertise and our knowledge of the significant cross industry technology opportunities creates a partnership which can produce a significant ROI for your organization.  Why spend a large sum on a high risk, long timeframe technology project when there may be a better way? 

Reduce your IT budget, whilst increasing IT functionality and innovation

 

Sign up for our free Technology Opportunity Newsletter or subscribe for our low cost Technology Opportunity Snapshot research reports if you wish to get a general overview of the innovative technology relevant to particular business IT problem areas.

For specific business IT requirements, contact us to set up a no obligation, confidential discussion.  Please note that we will only embark on a project when it is mutually clear that significant value can be added.  In some cases, companies may qualify for government sponsored free or subsidised IT advice and services - we will use these resources where possible in order to keep client costs to a minimum.