Customer Relationship Management Solutions

In a competitive service environment, the customer need to be at the centre of an organization's plans. Customer Relationship Management (CRM) software offers an organization the ability to completely control and monitor the level of client service.

The latest online CRM systems come standard with 'best practices' for marketing campaigns, online lead capture, contract closure, account activity monitoring and electronic dialogue management.  In addition, some of the latest products offer complete customisability so that bespoke workflows and processes can be quickly and easily developed, drawing upon a real time, central client database. 

Critical applications, such as CRM, need to be carefully considered when devising a Business, Information and Technology architecture as part of an IT change management enhancement programme.

The customer relationship management services supplied by MaxTunity are focused entirely on maximizing the technology ROI for our clients.  We are vendor independent, therefore we are not trying to sell you a particular vendor, an expensive software application or a particular technology.  We highlight low cost hosted SaaS and commercial open source software, as well as proprietary software, if they have the potential to radically improve your ROI. The opportunity to exploit the latest emerging technology and revitalize legacy technology with relatively low cost abstraction tools will also be considered as part of the mix.

MaxTunity offer vendor independent IT Consultancy and IT Solutions services as follows;

 

IT Consultancy
Technology Opportunity Report (TOR) -  low cost, custom research service offered to clients worldwide to identify ROI opportunity.
Technology Opportunity Model (TOM) -  more detailed service to flush out detail and narrow choices to verify ROI opportunity.

IT Solutions

Technology Opportunity Deployment (TOD) - service to identify, negotiate with and manage service providers to realize target ROI.

 

Our services philosophy is to use approaches which do not 're-invent the wheel'.  We recognize that your people are the business domain subject matter experts and most familiar with the problems facing the business. Wherever possible, we will use your existing documentation to fast track the understanding of particular business domains rather than tie up your personnel in time consuming discussions.  Using this cost effective approach a significant amount of work can be re-used, avoiding the traditional consulting approach of using an army of consultants to firstly describe the current situation. 

The combination of your business domain expertise and our knowledge of the significant cross industry technology opportunities creates a partnership which can produce a significant ROI for your organization.  Why spend a large sum on a high risk, long timeframe technology project when there may be a better way? 

 

Reduce your IT budget, whilst increasing IT functionality and innovation

 

Sign up for our free Technology Opportunity Newsletter or subscribe for our low cost Technology Opportunity Snapshot research reports if you wish to get a general overview of the innovative technology relevant to particular business IT problem areas.

For specific business IT requirements, contact us to set up a no obligation, confidential discussion.  Please note that we will only embark on a project when it is mutually clear that significant value can be added.  In some cases, companies may qualify for government sponsored free or subsidised IT advice and services - we will use these resources where possible in order to keep client costs to a minimum.

 

 

 

 

 

 

Ten reasons to partner with MaxTunity - 1) We want you to spend less money, not more.  Our objective is to reduce your IT budget whilst increasing functionality, innovation and business gain

Some of the services we offer - As a vendor independent IT services & solutions company based in the UK, MaxTunity offers unbiased Customer Relationship Management (CRM) services & solutions. Contact MaxTunity for Customer Relationship Management (CRM) services & solutions.